Al Asasiyah Basic Electronics Co. Ltd.
(Return & Exchange Policy)

Returns & Exchanges

1. To benefit from return, exchange, and warranty services, the original invoice must be presented.
2. Returns and exchanges apply to all products except electronic devices, software, and electronic games, unless the product has a manufacturing defect.
3. The product must be in the same condition as when purchased, sealed in its original packaging, and unopened.
4. Returns are allowed within 3 days, and exchanges are allowed within 7 days from the date of purchase.

The Following Additional Conditions Apply to Online Purchases

1. Receiving the shipment from the shipping company is considered an acknowledgment by the customer that the shipment/carton is intact, in good condition, and has not been opened prior to receipt.
2. The return and exchange period is calculated from the date of receipt. The stamped purchase invoice received with the shipment must be presented.

Immediate Replacement for Products with Manufacturing Defects

1. The company will replace a product with a manufacturing defect (excluding software-related defects) with an identical product within 3 days from the date of purchase, provided that the product is free from scratches or signs of misuse and has been inspected by Al Asasiyah’s Maintenance Department, which confirms the manufacturing defect.
2. The original box must be provided along with all accessories and user manuals included with the product.

Excluded Products

We regret that products cannot be returned or exchanged under the following circumstances:

1. The product has been used.
2. The product has been installed.

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Al Asasiyah Basic Electronics Co. Ltd.

Return & Exchange Policy

1. The product must be in its original condition, unused, with all accessories, and in its original packaging.
2. Products provided as gifts cannot be returned or exchanged.
3. The return and exchange period is 3 days from the invoice date, subject to the conditions stated above. In case of a manufacturing defect or technical fault during the exchange period, please contact Customer Service at 920010666 and report the issue so that the Maintenance Team can inspect the fault and take the necessary action.
4. In case of a refund for an amount paid by credit card, the customer is required to contact the bank. The company is not responsible for the time required for the refunded amount to be credited back to the customer’s account.
5. If the customer wishes to exchange the product, the replacement shall be for the same model without any modification or change. If the model is out of stock, it will be replaced with another brand available from the company with the same specifications.

Delivery Policy

1. Delivery is permitted up to the second floor as a maximum. If the customer requests delivery above the permitted level, additional charges will apply.
2. Delivery will be made according to the schedule specified by the company. The company is not responsible for any delay in delivery if the customer postpones the scheduled delivery date.
3. The television/screen must be inspected upon receipt. Failure to inspect it will result in the customer losing the right to claim a return or exchange in case of breakage.
4. Additional charges will apply for delivery or installation outside the city, depending on the distance.

Air Conditioner Installation Policy

1. The warranty for air conditioner installation is 3 months from the date of installation.
2. Each air conditioner is entitled to only one opening/access point for installing the air-conditioning and drainage pipes.
3. The air conditioner mounting bracket and related installation supports are charged separately from the price of the air conditioner and must be paid during the purchase process or directly to the installation technician.
4. Electricity must be available at the installation location. If plumbing or electrical work is required, the customer must prepare the site at their own expense and responsibility.
5. If there is a concrete wall, the customer is responsible for arranging the required drilling. If an old air conditioner is already installed at the installation location, the customer will bear the cost of removing the old unit.
6. The external mounting bracket must not be installed at a height exceeding 3 meters from ground level. If the installation site does not comply with safety requirements, the customer will bear responsibility for any violation of safety requirements.
7. If a lifting crane is required to move the outdoor units to the rooftop, the customer is responsible for arranging the transfer of the units to the rooftop.
8. For the installation of a window air conditioner, the installation opening must be completely clear and must have an internal wooden frame. The installation opening must not exceed 2 meters above ground level. If the opening is higher than the stated limit, the company will not be responsible for the installation. Electricity must also be available directly beside the opening.